Aceh – Indonesia, BERITA RAKYAT ACEH I Banda Aceh – The commitment to enhancing service quality for National Health Insurance (JKN) participants continues to be strengthened by Harapan Bunda Hospital Banda Aceh alongside BPJS Kesehatan.
This was evident during the BPJS Kesehatan SiBling activity, where the Head of the BPJS Kesehatan Banda Aceh Branch Office, Mahyuddin, S.E., AAAK, directly visited Harapan Bunda Hospital Banda Aceh to observe and ensure firsthand the service process received by JKN participants.
The activity is part of service quality monitoring and evaluation utilizing an approach of observing, inquiring, and simulating the service workflow experienced by participants, from their arrival to receiving healthcare services and medication.
During the visit, three main workflows served as the focus of the monitoring.
First, the workflow for JKN participants in the Emergency Room (IGD). The monitored processes included participant arrival, patient intake, registration, and the continuation of services provided by the hospital.
Second, the outpatient service workflow via Mobile JKN (MJKN). Monitoring was conducted on the processes undergone by participants, starting from utilizing Mobile JKN, polyclinic registration, and the care process, up until participants completed the entire outpatient service sequence.
Third, medication services for chronic diseases and Referral Back Program (PRB) participants. This process was monitored to ensure participants obtain 0 size-full” src=”https://beritarakyataceh.com/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-08-at-14.19.34.jpeg” alt=”” width=”1600″ height=”1200″ srcset=”https://beritarakyataceh.com/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-08-at-14.19.34.jpeg 1600w, https://beritarakyataceh.com/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-08-at-14.19.34-768×576.jpeg 768w, https://beritarakyataceh.com/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-08-at-14.19.34-1536×1152.jpeg 1536w” sizes=”auto, (max-width: 1600px) 100vw, 1600px”>
Unlike monitoring that focuses solely on documents or reports, SiBling activities are conducted by directly observing real service conditions in the field. Staff are also engaged in discussions and simulations to depict the participants’ actual experience throughout each service stage.
From the monitoring results and follow-ups conducted, all processes under assessment were met in accordance with BPJS Kesehatan participant service quality standards and applicable regulations.
These results demonstrate that the commitment of Harapan Bunda Hospital Banda Aceh to serving JKN participants is not only reflected through procedures and service standards, but is also actively applied in daily service operations.
Service Quality as a Mutual Commitment
Harapan Bunda Hospital Banda Aceh remains committed to delivering fast, accurate, friendly, transparent healthcare services oriented towards patient needs and safety, including for all JKN participants.
The BPJS Kesehatan SiBling activity serves as an important momentum for the hospital to view services directly from the participants’ perspective while ensuring every stage of service runs according to established standards.
Alhamdulillah, the monitoring results show that all evaluated aspects have met the BPJS Kesehatan participant service quality standards in line with prevailing regulations.
Moving forward, Harapan Bunda Hospital Banda Aceh will continue to pursue continuous improvement through evaluation, monitoring, and strengthening coordination with BPJS Kesehatan.
These steps are expected to further enhance the quality of healthcare services while providing the best service experience for all JKN participants.
Harapan Bunda Hospital Banda Aceh
“Your Satisfaction is Our Pride”